1320000 0100 2+

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Customer service is the process of ensuring customer satisfaction with a product or service. Often, customer service takes place while performing a transaction for the customer. This workshop guides Learners through the process of identifying their Customers’ Moments of Truth and identifying what it takes to passionately serve their customers with care.

Training image

الـهـدف مـن
الـشـهـادة

Customer service is the process of ensuring customer satisfaction with a product or service. Often, customer service takes place while performing a transaction for the customer. This workshop guides Learners through the process of identifying their Customers’ Moments of Truth and identifying what it takes to passionately serve their customers with care.

Training image

مـا هـى
أهـداف التـعـلــم

• All Employees dealing with their internal Customers, whether for training new employees, or for further developing more experienced personnel.
• All External Customer- Contact Employees 
• All Supervisors or Managers  responsible for Customer Contact employees
 
Duration
• 2 Days
• From 10:00 a.m. – 5:00 p.m.
 
Outlines
• Introduction to the program (objectives, outlines / key definitions)
• Definition of service
• Organizational Value Chain and its impact on business results
• The Product
• External & internal customers 
• Moments of Truth
• Levels of Customer Perception of the Service: from un-satisfaction to Passionate Service
• Influence of expectation on Customer Satisfaction
• The Triangle of Communication and its impact on Customer Service.
• Effective Service Steps
• Handling Customer Requests
• Practical learning by doing
• Self reflection & action plan for implementation into the workplace

سـجــل الآن


خـدمـات تَرَّقِي

تواصـل معنـا

21 أ, شارع محمد محمود قاسم, ميدان الحجاز, 11351 مصر الجديدة, القاهرة, مصر.

1231 2635 (202+) - 1320000 0100 -
7666886 0100 - 7666887 0100

مكتب خدمة العملاء: info@tarraqi.com

آراء عملاؤنا

رسالة تَرَّقِي الحية

يقوم مستشارينا المحترفين بتوفير لعملائنا مزيج من الحلول في التطوير التنظيمى في مجالات التخطيط الاستراتيجي، وتطوير نموذج الأعمال والقيمة المقترحة في الشركات وفى الموارد البشرية والتدريب.

نحن نفخر بتمكين عملائنا ومتدربينا بنظم ومهارات ذات مستوى عالى ، حتى يقوموا بنقلها وتطبيقها على الفور الى مكان عملهم وبالتالى رفع مستوى الأداء التنظيمى لديهم.