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Customer service is the process of ensuring customer satisfaction with a product or service. Often, customer service takes place while performing a transaction for the customer. This workshop guides Learners through the process of identifying their Customers’ Moments of Truth and identifying what it takes to passionately serve their customers with care.

Training image

Workshop
Overview

Customer service is the process of ensuring customer satisfaction with a product or service. Often, customer service takes place while performing a transaction for the customer. This workshop guides Learners through the process of identifying their Customers’ Moments of Truth and identifying what it takes to passionately serve their customers with care.

Who Should
Attend?

• All Employees dealing with their internal Customers, whether for training new employees, or for further developing more experienced personnel.
• All External Customer- Contact Employees 
• All Supervisors or Managers  responsible for Customer Contact employees
 
Duration
• 2 Days
• From 10:00 a.m. – 5:00 p.m.
 
Outlines
• Introduction to the program (objectives, outlines / key definitions)
• Definition of service
• Organizational Value Chain and its impact on business results
• The Product
• External & internal customers 
• Moments of Truth
• Levels of Customer Perception of the Service: from un-satisfaction to Passionate Service
• Influence of expectation on Customer Satisfaction
• The Triangle of Communication and its impact on Customer Service.
• Effective Service Steps
• Handling Customer Requests
• Practical learning by doing
• Self reflection & action plan for implementation into the workplace




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TARRAQI SERVICES

Living Mission

Our seasoned Consultants provide our Clients with a mix of Organizational Development Solutions in areas of Strategic Planning, Business Model & Value Proposition Development, Human Resources and Training.

We pride ourselves by equipping our Clients and Learners with Master Level tools, to immediately transfer their newly acquired systems and skills into the workplace and to upgrade their organizational performance.

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Contact Us

21 A, Mohamed Mahmoud Kassem St., Hegaz Square, 11351 Heliopolis, Cairo, Egypt

(+202) 2635 1231 - 0100 1320000 -
0100 7666886 - 0100 7666887

Tarraqi’s Help Desk: info@tarraqi.com